Submit a Support Request using our TICKET BASED support system at http://support.vizimetrics.com. 

Submitting a support ticket is the BEST way to get a rapid response from us.  MOST tickets are addressed within just 24 hours, many are answered even more quickly.   If you submit a support ticket and don't hear back from us within a day or two at most, please follow up with an email to me at tim@vizimetrics.com

Telephone Support is NOT generally available, unless you have made specific arrangements in advance.   If you use Skype... you can try contacting us if we're online.  

[SKYPE US!]